Is your business scaling? A growing business has vastly different needs than those of a small business, tech chief among them. Here are five tech-oriented solutions that keep your business growing without the hiccups that threaten all scaled operations. The Cloud If you are scaling, then you need more resources and power at your disposal.… Continue reading Growing Business? 5 Tech Solutions You’ll Need
Tag: CRM
Deciding Between Public and Private Cloud [Guide]
Cloud computing has become less of a novelty and more of a necessity as a greater number of businesses are realizing its potential. Cloud computing allows for the flexible sharing, storing and managing of data and applications throughout an entire network without the need for an endless stream of individual updates, installations and applications. Both… Continue reading Deciding Between Public and Private Cloud [Guide]
Who Should Use A CRM Telephony System?
To put it really simply, every single business that is currently selling services or products would profit from the implementation of CRM (Customer Relationship Manager) telephony systems. This is especially true when referring to a company that sell remotely. You need to consider the technology within a call centre; as it will help you track… Continue reading Who Should Use A CRM Telephony System?
Why Using MySpace Is Great For CRM
What is MySpace? MySpace is one of a set of social networking sites which have sprung up in recent years and although not as big as Facebook, it still attracts thousands of visitors and as such represents a useful opportunity to develop online CRM, not least because it is free to use. It is one… Continue reading Why Using MySpace Is Great For CRM
Marketers, Know Your Customer
Bob Dylan once wrote “The times they are a changing” and how right he was. Aspects of life have evolved dramatically over the years, to a point that any individual that is plucked from the 1970’s and thrown straight into 2012 would be faced with a world virtually unrecognisable from the one they left behind.… Continue reading Marketers, Know Your Customer
The Latest In The World Of Retail
What’s new in the world of retail these days? The answer is: A lot! Whether you are a vendor, wholesaler, or distributor, and whether you run a one-man online business or manage an international retail chain, the introduction of sales software has forever changed the way in which people buy and sell goods all over… Continue reading The Latest In The World Of Retail
Customer Service in the Information Age
Every aspect of a business must be designed to optimize company value. In one way or another, every process affects revenue and profit. Unfortunately, one of the biggest mistakes companies make is failing to update their processes as better solutions become available. They become complacent with traditional methods and lack the initiative to introduce changes… Continue reading Customer Service in the Information Age
Cloud Computing; The Small Industry Standard
The Small to Medium Enterprise (SME) sector is one of the few growth areas in the UK economy with the online retail world being a particularly strong sub-sector. For the small start-up sector, cloud computing has a number of obvious advantages. It offers low cost, if not free, software services; no installation, update and maintenance… Continue reading Cloud Computing; The Small Industry Standard
What Are The Best Social CRM Analytics Solutions?
The rise of social media has revolutionized the way customers interact with brands, products, and service providers. While traditional customer relationship management was all about collecting and managing a customer’s data, customer relationships through social media are organic and conversational in nature. While the traditional one-way company to customer communication driven by call center services… Continue reading What Are The Best Social CRM Analytics Solutions?
What Is CRM Software?
It’s considered one of the fundamental tools businesses require to help manage their database contacts, leads, opportunities and marketing campaigns, and in some cases even projects and support. The purpose of CRM is to bring together all sources of company information to try and provide your staff with a holistic view of any one customer,… Continue reading What Is CRM Software?